Dean Auto Repair

Services & pricing

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Reviews

• ★ 1/5Va Hunkin · via Google

  Needs prices breakdown. Always ON THE IQ eye for more things to add for a WOF. VERY PRICEY.

• ★ 1/5Fran · via Google

  Never going back to this place and do not recommend you go there either. I went to get my car serviced for WOF and was quoted $50 on the phone for the type of car that I have which I found was a fair price. I went in and waited until inspection was done but once finished, they quoted me $300 for repairs and replacement such as the 2 front tyres, the windshield, and cleaning the lights (price also included the WOF) but did not even breakdown the costs and prices for the repairs. Since my dad usually comes in and does the WOF service for me, I was unfamiliar with the prices and did not seem confident paying an amount I was unsure of. I told them I was going to come back with my dad the next day but was happy to pay for the service for now. Next day my dad came back and was quoted a different price of $310 which apparently excludes the WOF service already. I spoke with the mechanic on the phone because it should only be $250 now since the service has been paid. He then advised that he has always quoted me $360, so $310 was the price without WOF but when I asked him to do the calculations on the phone, he verbally did the calculations on the "paper he kept" from my visit, it all only added up to $280 which at this point I was very sceptical because he was just changing the numbers around and taking advantage of the different visit days. Since their system already had my WOF service registered, I had no choice but to pay the price (since taking it to another mechanic would mean that I will have to pay the WOF service again since it was initially done elsewhere). Very dishonest service. I'd rather pay the extra $20/30 going to VTNZ if it means I will get a better and honest service. NEVER COMING BACK!

• ★ 5/5Sa LiaLia'i · via Google

  Needed a new tyre. They didn’t have it on site and promised they would have it the next morning. Due to work, I said I wouldn’t make it in before closing time. They said it was ok and they were happy to wait 10 minutes if need be. I managed to get in a bit earlier and had a new tyre replaced in record time. Excellent service, no fuss.

• ★ 1/5Mauricio Eirin · via Google

  No matter what issue your car has, NEVER bring it here. They are dishonest, lying mechanics who claim to have experience, but my car ended up worse than it went in, and they refuse to take responsibility for their poor work. The owner violently shoved me just for trying to approach when he was smashing my car with a mallet, sending pieces flying. This time, don't bother calling me, unless it's to ask for my bank account and refund my money. Day 1: A loud repetitive noise from the front axle, along with uncomfortable vibrations while driving. The workshop owner test-drove my car and confidently confirmed that the issue was "wheel bearing." He asked me to return the next day at 9 AM for an accurate diagnosis by noon, and if I accepted it over the phone, my car would be ready by 6 PM. Day 2: I arrived at the agreed time and left my car as planned. They called me at 5 PM with a completely different diagnosis—claiming that I needed to replace all tires and the transmission oil. I declined the estimate. When I picked up the car, they charged me $60 for the declined estimate, which is generally normal. However, it's also normal to be informed of this amount before accepting the work, and this lack of transparency bothered me. I left a negative review for this lack of transparency, and the owner called me to resolve it, not because he cared about my satisfaction as a customer but to protect his business reputation. I returned the same day, and they changed both rear tires at a "preferential price," which I found as a regular price on Facebook Marketplace, including fitting and balancing. During the tire change, they improperly positioned the car jack, damaging the metal underneath my car and leaving it aesthetically damaged and misaligned (PHOTO 1). I pointed this out, and they promised to fix it before I left, but they didn't. While removing one of the rear wheels, they showed me a stripped stud, claiming someone had incorrectly tightened the nut all the way down. I, however, had done it, and it wasn't a significant concern at the time as they cut it and "resolved" it. I tested the car, and the loud noise from the front axle was unresolved, and the manager also heard it. He suggested I return the next day. The vibrations were almost gone, about 80%. I have no issue mentioning the positives, but half of the problem still persisted despite changing the rear tires, which they claimed was the solution. Additionally, they didn't balance the wheels (PHOTO 2). Day 3: They lifted the car and suddenly claimed the problem was now the "wheel bearing," making me listen to a slight noise coming from the rear wheel. They said replacing it would solve the issue. After changing the entire part, they showed me that there was also noise in the transmission, which they couldn't fix. After thinking it over, I realized the dirty trick they played. They first changed the part and then told me the problem was the transmission, ensuring the work was done, and I was committed to paying. I left having paid $900, and the main problem of the loud noise in the front axle persisted. Additionally, they did not provide a receipt, only the EFT POS voucher. Day 4: Two studs on the front right wheel were completely stripped, and all five on the front left wheel were too (FOTO 3). I returned to the workshop to complain. The owner claimed they never removed the front wheels, and I demanded to see the cameras. He lied, changing his reasons, first saying they didn't work, then that they didn't point to the area where my car was. One of his mechanics contradicted himself, first saying they had removed all four wheels, then that they had only removed the rear wheels to check them on day 2. Despite my insistence and the owner knowing it was his responsibility, he agreed to change the two studs on the front right wheel but refused to change those on the front left wheel. I had to change the remaining five studs and buy new nuts myself as they were rendered useless. And the supposed transmission issue wasn't real; it was just the shock absorber bushing.

• ★ 1/5Bryan Tan · via Google

  ⚠️Scam workshop⚠️‼️They kept distracted you during fixing by asking you to sit aside. No experiences and simply install wrong brake pad. Initially deal to fix and loosen calibrator as well but end up did not fix. 💸 PRICE is not reasonable.